Last updated: July 23, 2026

At Crescendo Paraiso, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (crescendoparaiso.com) or make a purchase.

1. Information We Collect

We collect the following types of information:

Personal Information (provided by you):

• Name, shipping address, and billing address
• Email address and phone number
• Date of birth or age confirmation (required for tobacco purchases — 21+)
• Payment information (processed securely through Stripe — we do not store your full card details)
• Order history and communication records

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including age verification
• Communicate with you about your orders, shipping updates, and customer service inquiries
• Comply with legal and regulatory requirements, including the PACT Act reporting obligations
• Send promotional emails and updates about new products (only with your consent — you may opt out at any time)
• Improve our website, products, and customer experience
• Prevent fraud and unauthorized transactions

3. Legal Basis for Processing (PACT Act & Tobacco Regulations)

As a tobacco retailer shipping to the United States, we are required by federal law (the Prevent All Cigarette Trafficking Act) to:

• Verify the age of all customers (21+)
• Maintain records of all tobacco sales and shipments
• Report sales data to state tax administrators and attorneys general as required

This data is collected and retained as required by law and is separate from marketing or optional data collection.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all pages of our website
• Payment processing through Stripe, a PCI DSS Level 1 certified payment processor
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

• Payment processors (Stripe) — to process your transactions securely
• Shipping carriers (DHL and partners) — to deliver your orders and facilitate age verification upon delivery
• Government authorities — when required by law, including PACT Act reporting to state tax administrators and attorneys general
• Analytics providers (such as Google Analytics) — to help us understand website usage (anonymized data only)

6. Cookies

Our website uses cookies to improve functionality and provide a better browsing experience. We use:

• Essential cookies — required for the website to function (cart, login, checkout)
• Analytics cookies — to understand how visitors use our site (Google Analytics)
• Marketing cookies — to deliver relevant advertisements (only with your consent)

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data (subject to legal retention requirements under the PACT Act)
• Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at jozef@c-paraiso.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, email us at jozef@c-paraiso.com with the subject line “CCPA Request.”

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including PACT Act record-keeping requirements), resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

10. Children’s Privacy

Our website and products are intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected data from a person under 21, we will delete that information immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting on this page. The “Last updated” date at the top will be revised accordingly. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Crescendo Paraiso — operated by Harvesting Group Caribe, S.R.L.
Registered office: Calle Campo de Mara No. 19, Sosúa Ocean Village, Sosúa, Puerto Plata, Dominican Republic
RNC: 1-33-67971-1 · Registro Mercantil No. 29113PP
Email: jozef@c-paraiso.com
Website: crescendoparaiso.com

Your privacy is important to us. We are committed to ensuring the security and confidentiality of your personal data.